Our Customer Testimonials


Customers sitting on their porch.

After 35 years of living up North, Ron and Brenda Shanks decided to return home to be with family in East Tennessee. With a beautiful lot on a family farm, all they needed was their new dream home. Knowing they wanted a manufactured home, they went to Clayton Homes of Kingsport and met with Buddy Dickson.

“Buddy just took us to anything we wanted to see. He didn’t push us. He didn’t pressure us. He said ya’ll are the customer and I will just steer you in the right direction. Just tell me what you want and we’ll go from there.”

Once the floor plan was picked out, the couple turned their attention toward their lot and the prep work that would need to be done. This can be a very stressful and overwhelming process but Ron and Brenda assured us that the staff at Clayton was on the ball. Ron stated, “one of the things I enjoyed most about working with the guys up at Kingsport was they took care of everything turnkey. Septic, water, excavation…we didn’t have to touch anything, and they did a great job.”

Customer Home

Years later, the two are still as happy as can be with their home. When asked what their favorite part is they both agree it’s the energy efficiency. Even in the extreme temperatures that East Tennessee sees throughout the year, their highest energy bill to date has been $140. Brenda shared, “the summer we moved in was very hot! I was scared to open the first electric bill. It was only $98…wow!”

Collage of images of Clayton customer and home.

The Shanks still value their relationship with the staff at Clayton Homes of Kingsport and visit when they can, usually bringing a jar of their homemade pickles or jelly and taking a moment to tour any new models on the lot. Ron stated, “Everyone we dealt with was very courteous. We think of them as family. When it comes to Clayton personnel, and especially the people in Kingsport, it was a pleasure in all aspects.”

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